📦 Shipping and Delivery

How long does it take to receive my order? Orders are processed within 1-2 business days. Delivery times vary from 3-5 business days for Germany and 5-10 days for the rest of Europe.

What are the shipping costs? We offer free shipping on orders over €50 in Germany. For orders under €50, the cost is €4.99. For other European countries, costs range from €7.99 to €12.99.

Can I track my order? Yes! You will receive a tracking number by email as soon as your order ships.

👕 Products and Sizes

How do I choose the right size? Each product has a detailed size guide. If you have any questions, contact us and we will help you choose the perfect size.

 Are your clothes good quality? Absolutely! We select only premium materials and work with reliable suppliers to ensure durability and comfort.

Do you have clothing for all ages? Yes, our collection includes clothing for men, women, and children of all ages.

🔄 Returns and Exchanges

Can I return an item if I don't like it? Yes, we accept returns within 30 days of purchase. The item must be in its original condition with tags.

How do I return an item? Contact us by email and we'll send you return instructions with a prepaid label.

How long does it take for a refund to be processed? Once we receive your return, we process your refund within 3-5 business days.

💳 Payments

What payment methods do you accept? We accept all major credit cards, PayPal, Apple Pay, Google Pay, and bank transfer.

Are payments secure?  Yes, we use SSL encryption and secure payment systems to protect your data.

📞 Customer Service

How can I contact you? You can contact us via email or through the contact form on our website. We respond within 24 hours.

Do you have telephone customer service? We currently offer support primarily via email to ensure detailed and traceable responses.

I can't find the answer to my question. What should I do? No problem! Contact us directly and we'll be happy to help you with any specific questions.